I can't hear anything. How do I turn up the volume?
First, check to make sure that your system/monitor
has built-in speakers or that external speakers have been plugged
into the appropriate jack.
Second, make sure that your system volume is turned up.
The system volume can normally be accessed by double
clicking on a speaker icon that is located in the lower
right corner of your desktop/screen (to the left of the
clock). Windows XP users may need to click on an arrow
( < ) to reveal this icon. Once this is open, make
sure that all settings are turned up and none of the "Mute"
options have been selected.
Third, check your monitor,
speakers, headphones, keyboard and/or case for any manual
volume controls. Make sure that these are turned up,
and any "Mute" options have been turned off.
Finally, check the volume on the LI video screen. This
volume control is at the bottom of the Microsoft Media
Player (“Video Only” mode) or under the video screen (“Video
+ Presentation” mode).
Why is the video screen blank, distorted, or not running smoothly?
The video presentation has been developed with a
variety of systems and connection methods in mind. When
launching the video presentation, you are given 10 different
"Connection Speed" options. Each of these options requires a
varying level of system and connection resources. If you are
experiencing any problems with the video screen, try selecting an
option with a lower "Resource Level" indicator.
Windows Vista Users: The video codec that we use for
streaming video is not installed on the Vista operating system by
default. If you are experiencing any difficulty with viewing
the video, please download and install the Acelp.net Vista codec
. Look for the "Accept and Download" button at the
bottom of the page.
Why aren't the slides changing on the "Video + Presentation" mode?
Usually, this problem is caused by 'pop-up' blocking
utilities that are running on your machine. While the Learning
Institute does not participate in pop-up advertising programs, this
'pop-up' technology is the same that is required to make the slides
change. Please make sure that these pop-up blockers are
disabled when taking your courses.
Blockers may have been downloaded from various sites
online (e.g., PopUp Stopper, PopUp Zapper, StopZilla, etc.).
Others may have been included with browser toolbar add-ons (e.g.,
Yahoo, AOL, Google, NetZero, etc.) or system security programs like
Norton System Security, McAfee Security, ZoneAlarm, etc.
If you have disabled all pop-up blockers or are sure
setting being turned to "Off". While this setting usually
defaults to "On" in newer browsers, an "Off" setting is possible in
older browsers or on those whose defaults have been manually
changed. Each browser is different. Please refer to your
browsers documentation for instructions on how to change this
setting. For IE users, this is commonly found under a "Tools"
For any additional questions, please refer to the
Info/Pricing page or contact